Return Policy
For broken or damaged items, request for exchange shall be made within 24 hours after the item is received. Any request that is made after 24 hours shall not be entertained.
*Excludes: orders made with promotional codes, sales items and sample items.
To start an exchange request, kindly email us at byrenucandles@gmail.com and:
- Pack the item in its original packing material.
- Send your parcel using a delivery method that allows tracking. Returned parcels are to reach us within 7 days from dispatch date for local orders.
- Email us at byrenucandles@gmail.com to let us know the tracking number, and your preferred item of exchange/ credit note for future use.
Terms & Conditions:
- Postage costs for returned items shall be borne by the customer
- Delivery fees for new exchanged items will be covered by us
- All returned parcels should be sent via mail only
- Items that do not meet the return requirements may be rejected for return and exchange
- New exchanged items/store credit will be posted/credited as soon as the exchange transaction is approved.
INCORRECT ITEMS
If you believe you have received the wrong item, kindly email is at byrenucandles@gmail.com your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed.
Please note that items must have their tags intact. If the correct item is no longer in stock, store credit or a refund will be issued instead.